Below are our most frequently asked questions. If your query is not answered below, feel free to contact us. We aim to respond to emails within 24 hours, often much sooner.
Please note: To ensure smooth communication, we recommend email inquiries for tracking and follow-ups.
Delivery times may currently be affected, with orders typically taking 7-14 working days to arrive. Items are shipped from our warehouse, and tracking information will be provided once your order is booked for final delivery. Tracking details are usually sent a few days before your order reaches us from the warehouse and will update on the courier’s system shortly after.
1. What happens when I place an order with Game Apex Store (G.A.S), and how long does delivery take?
Once your order is placed and payment is processed, we will promptly begin processing it. You will receive email updates to confirm that your order has been received and dispatched.
Tracking information will be emailed to you and available in your G.A.S account. You can use this to monitor your order’s progress and estimated delivery date.
Upon delivery, please inspect your Gaming Console immediately to ensure it meets your expectations and is in perfect working condition.
Standard UK delivery typically takes 7-14 working days.
2. Are your products brand new and genuine?
Yes, all our products are 100% genuine and brand new. We sell items that meet UK specifications, come fully boxed, and include all standard accessories (such as UK 3-pin plugs).
We offer a 14-day money-back guarantee for unused items. If you're unhappy with your purchase, simply email us for return authorization. Please note that returned items must be in new and unused condition. Otherwise, a restocking fee of 30% may apply. In the end, we made an effort to provide the lowest prices on the market with a low-level of profit. Please be advised, therefore, that the cost of return shipping is the responsibility of the customer.
3. Are these imported products?
Yes, our products are imported. Many manufacturers set regional pricing, which often results in higher prices for European customers. To provide better value, we source Gaming Consoles globally.
While some items may include an adapter for the charger or manuals in other languages, the products themselves are identical to standard models and manufactured in the same factories. To ensure quality, our team will open the box to inspects each item before shipping.
By choosing imported products with same standard, you can enjoy significant savings.
4. Where does G.A.S Gaming Consoles deliver?
We deliver to the UK and most EU countries.
Orders are dispatched from our overseas warehouse. UK and EU customers will not be charged any additional taxes or fees.
5. Will I be charged import duties, VAT, or other fees?
No, the prices displayed on our website are final. You will not incur any additional fees, even if items are shipped directly from our overseas warehouse.
Previously, some customers received invoices from couriers for additional charges. This no longer happens as we’ve updated our processes for a smoother transaction.
6. When will I receive my item?
Standard UK mainland delivery typically takes 7-14 working days.
We use reliable courier services like Royal Mail, UPS, FedEx, and DHL, all of which provide full tracking. Once your order is dispatched, tracking details will be sent via email and accessible in your G.A.S account.
7. How long is the warranty, and is it valid in the UK?
All Gaming Consoles come with a 1-year warranty from the date of purchase which is covered by Game Apex Store. You just simply deliver the item to us in the UK. Our team will follow up the case immediately.
8. Can you source products not listed on your website?
Yes, we’d be delighted to assist. Email us with your request, and our global sourcing team will look into it. For new product releases, we list them on our website as soon as they are available for pre-order or purchase.
9. How can you offer such low prices?
We can offer competitive prices because:
- We have over 20 years of experience in the gaming industry, giving us deep market knowledge.
- We purchase large volumes to secure better pricing from suppliers.
- We specialize in popular Gaming Consoles and excellent relationship with suppliers avoiding the need for excessive inventory.
10. Can I collect my order?
We do not offer a collection service, as stock is not held onsite. However, UK mainland delivery is fast and fully tracked.
11. Can I get a special discount if I buy multiple Gaming Consoles?
Our website already reflects our best prices. While we don’t offer additional discounts for bundled purchases, we regularly feature special offers and competitive pricing.
If your purchase exceeds £2000, feel free to contact us, and we’ll explore additional savings for you.
12. Do you sell used Gaming Consoles or accept trade-ins?
No, we only sell brand-new items and do not accept trade-ins.
13. Do you offer credit options for B2B?
No, we do not offer credit to B2B or B2C. However, we accept all major credit cards and PayPal.
14. Do you provide discounts for armed forces, students, or NHS staff?
Our prices are already highly competitive and apply equally to all customers.
